START doing things a better way, using IT Process Automation.
We will answer these questions and more:
Why do I need this solution?
How does it works?
How simple is it to implement and use?
Does it support multi-domains of active directory?
How much time, money, and resources does your IT staff spend (waste?) just dealing with these two issues?
According to Gartner, it's as much as 40% of your total Service Desk costs.