BMC Remedy is one of only 2 vendors listed in the “Leaders” category of Gartner's 2018 Magic Quadrant for ITSM Tools. If you use, or are considering using BMC Remedy, what will your Service Desk look like 3-5 years from now? All indications are that by 2020, 80% of your L1 support will be handled by Bots. Using bots & intelligent automation will accelerate the end-user adoption of a self-service paradigm capitalizing on self-remediation services.
Please watch this on-demand webinar, as we demonstrate how to leverage BMC Remedy + Bots to turn your Service Desk into a self-driving operation today!