Global MSP Reduces Service Costs by $3M
Learn how a global Managed Services Provider improved response time by 98% and slashed service costs by more than $3 million per year!
In a highly competitive market where margins are already low and the human labor component is large, running a profitable Managed Service Provider (MSP) business is no easy feat.
Given today’s evolving digital landscape, coupled with increasing demands of customers, MSPs are being forced to find ways to reduce IT service operation costs and improve their margins.According to Gartner Research, the best course of action is to embrace AI and automation. And while some roles will inevitably be replaced by automation, these resources can be reallocated into new projects, extending their reach and more than compensating for lost revenues.In this case study, discover how one major player in the MSP space leveraged AI-powered intelligent automation to improve their SLAs by 98% and cut annual operating costs by 35% - a savings of more than $3M a year!
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