Solution Brief
Ayehu NG Integration With ServiceNow
Ayehu Next Generation integrated with ServiceNow provides ready to use workflow templates and run-books that extend ServiceNow ITSM capabilities. Instead of manual repetitive tasks and lengthy service desk procedures, now you can create automated processes in minutes that accelerate incident response and resolution.
Download this solution brief to discover how to:
- Automatically open, update, close tickets and query tables in ServiceNow
- Leverage two-way SMS and email for event notifications and escalations
- Accelerate the reporting, escalation, and resolution of incidents
- Eliminate manual work and human errors
- Ensure fully documented end-to-end processes
- Reduce the amount of “noise” at the service desk
- Enforce problem and change management procedures such as ticket status changes and the additions of CMDB entries
- Easily tailor and customize integration with ServiceNow to your needs
The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.
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